Refund policy

Returns & Refunds Policy

At Pearl Moon Pleasures, your satisfaction and comfort mean the world to us.

Due to the intimate nature of our products and in alignment with health and hygiene standards, we are unable to accept returns on any items once they’ve left our care—even if unopened. We hope you understand this commitment to safety and integrity.

But that doesn’t mean we’ll leave you in the dark.

Our 110% Moonlit Guarantee

We want you to love your purchase—and feel empowered by it. If something doesn’t feel right, let us know within 30 days of receiving your order. We’ll not only refund your full purchase price, we’ll add an extra 10% back as a thank-you for giving us a try.

That’s right: 110% money-back. No store credit. No hoops. Just clarity, trust, and care.

How It Works

To request a refund, just reach out to us with your order number and a few words about what didn’t work for you. Your feedback helps us grow and serve you better. No need to ship anything back.

Email us at hello@pearlmoonpleasures.com or use the Contact Form on our site.

A Note on Fairness

This policy is built on mutual trust. It’s here to support genuine experiences—not to be used repeatedly or taken advantage of. If we notice recurring or suspicious activity, we may limit future use of this guarantee.

We’re here for your pleasure and peace of mind, always. If you have questions, reach out. We're listening.